Privacy Policy

Introduction

Hexiware Consulting Inc. ("we", "us", "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and during our business interactions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

Personal Information You Provide:

• Name, email address, and phone number
• Company name and job title
• Billing and payment information
• Project details and technical requirements

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information and operating system

2. How We Use Your Information

We use collected information for:

• Providing consulting services and support
• Communicating about projects, timelines, and deliverables
• Processing payments and invoices
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Analyzing website traffic and user behavior
• Complying with legal obligations

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. Cookies allow us to:

• Remember your preferences
• Analyze website performance
• Track visitor behavior for analytics

You can disable cookies through your browser settings, though some features may not function properly.

4. Third-Party Services

We may share your information with trusted third parties including:

• Payment Processors: Stripe, PayPal for secure payment processing
• Analytics Providers: Google Analytics, Mixpanel for website analytics
• Communication Tools: Slack, Microsoft Teams for project collaboration
• Hosting Providers: AWS, Vercel for website hosting

These third parties are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Secure backup and disaster recovery procedures

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide contracted services
• Maintain accurate billing records (7 years per tax regulations)
• Comply with legal obligations
• Resolve disputes

If you request deletion, we will remove your data within 30 days, except where legally required to retain it.

7. Your Rights & Choices

You have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@hexiware.com with your request.

8. GDPR & PIPEDA Compliance

If you are located in the European Union, your data is protected under the General Data Protection Regulation (GDPR). If you are in Canada, your data is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).

For GDPR-related requests, we have appointed a Data Protection Officer. Contact: dpo@hexiware.com

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will take steps to delete such information and terminate the child's account.

10. Client Data & Confidentiality

When providing consulting services, we may access client systems and data. This data is strictly confidential and:

• Is only accessed for the purpose of delivering contracted services
• Is encrypted and secured according to client specifications
• Is never shared with third parties without written consent
• Is deleted after the engagement ends or per the service agreement

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date indicates when this policy was last revised. Continued use of our services after changes have been posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about our privacy practices, please contact us: